Customer Service For more efficient service, Intellicare has opened its customer service hotline to offer its members and cardholders with 24/7 assistance. Recordings can be extracted by telephone number, date of call, campaign or by customer service … I got my call-back in 20 mins.. IntelliCare is the Premier Company to provide Extended Warranty services to smartphone users in Ghana. Intellicare Inpatient or emergency availment: The hospital will inform Intellicare of the member’s inpatient or emergency availment; Intellicare will reach out to the member then proceed with the issuance of LOA. Normal business hours are 8:30am-5:30pm EST Monday-Friday. Any and all illnesses proven to be related to or is a complication of a certain illness shall share the same Maximum Benefit Limit (MBL). If one should apply in their customer service position, a graduate of any medical related course is an advantage. Can I get a copy of Intellicare’s list of affiliated doctors? COVID-19: Intellicare and PhilHealth Coverage The enhanced community quarantine is extended until May 15, 2020 for areas with high number of reported COVID-19 cases, while areas with low to moderate number of cases will be under general community quarantine. Product Catalog. 11. 8. The customer care specialists will attend to the customer’s different needs and provide reliable and timely information in each transaction done over the phone (call-based transactions). The same computation applies to emergency confinement cases in non-service areas or foreign countries (please refer to your Emergency Care benefits for the percentage and maximum amount of reimbursement). 7. Customer Service For more efficient service, Intellicare has opened its customer service hotline to offer its members and cardholders with 24/7 assistance. 12. Do I get 100% reimbursement for my emergency confinement in a non-accredited hospital? Calls are recorded to ensure and maintain a high quality of service being provided to customers. The professional fees of Neurologists at the moment are on a “cash basis” policy for all HMO members. Please give all pertinent information to the Customer Service Specialist for Intellicare to be able to address your concern/s as quickly as possible. Customers choose us every day because of our quality equipment from global suppliers, responsive service work and competitive prices. Reimbursement shall be based on the Relative Value Scale (RVS) or pre-agreed rates for laboratory and diagnostic examinations (e.g. Yes, you may occupy a room category higher than what is entitled to you. Asalus Corporation, or more popularly known as Intellicare, the brand name of its healthcare business, was established in 1995 to help group of companies provide the healthcare needs of their employees. This service uses cookies. There are 60+ professionals named "Jill La", who use LinkedIn to exchange information, ideas, and opportunities. However, during voluntary upgrading (when you choose to occupy a higher room category even if your allowed room is available), you will pay all incremental charges. They, however, will not be directly responsible for the actual filing. See a care provider, schedule an appointment, access your medical records, and more using The Medical City App. (02) 8789-4000 | (02) 7902-3400. Categories Uncategorised Uncategorised The In-House Customer Service Department is IntelliCare's way of putting into action their commitment to be thoroughly responsive. Doing Customer Service Specialist the Right Way. The amount will not exactly be the same as the amount you paid in the non-accredited facility. Intellicare Hotline #s: (02) 789-4000 or (02) 902-3400. 17. Intellicare Patient Relation Officers (PROs) will provide assistance in reminding you to submit the said forms. Intellicare’s Customer Service Representative will provide instructions on … COVID-19: Intellicare and PhilHealth Coverage The enhanced community quarantine is extended until May 15, 2020 for areas with high number of reported COVID-19 cases, while areas with low to moderate number of cases will be under general community quarantine. Required fields are marked *. For more information, see our Privacy Policy. What if the hospital has a cash basis policy for some of the procedures even if they are recommended or performed by an Intellicare-affiliated physician? What should I do if I want to give feedback or report any concerns? 426 talking about this. 14. This includes room rate, professional fees, medicines, medical supplies, hospital procedures, and the like. Here are a few more ways to contact us. I got a proper consultation, an e-prescription (sent to my email).. Learn about Intellicare (Asalus Corporation) culture, salaries, benefits, work-life balance, management, job security, and more. What is the turn-around time for the submission and processing of reimbursement? Must have 6months CUSTOMER SERVICE for Local HMO Account (i.e. Doing Customer Service Specialist the Right Way. You should notify your HR Representative and call Intellicare’s Customer Service at (02) 789-4000 or (02) 902-3400 within 24 hours upon discovery of the loss. For any recommended procedures, Intellicare will cover the member immediately according to the plan benefit. If you were treated in a non-accredited hospital for a medical emergency, Intellicare will reimburse your medical expenses based on the Relative Value Scale (RVS) or the rates Intellicare has agreed on with its accredited providers. Intellicare has been reported to be one of the top 5 Health Maintenance Organization in the Philippines at the present time, in terms of revenues and membership. In the case of a non-Philhealth member, member must pay the Philhealth portion of the hospital bill prior to hospital discharge. Occupy a lower room category and pay no incremental charges. Modern Healthcare The Intellicare Advantage We focus on improving the numbers that track your health and drive down the cost of quality healthcare. Are Intellicare’s Hospital Coordinators/Assistant Coordinators available 24 hours a day? You may also call Intellicare’s Customer Service Specialists to verify at (02) 789-4000 or (02) 902-3400. For urgent concerns, please call our Customer Service at 8789-4000 for immediate response. 1. Intellicare: Your Intelligent Health Choice Asalus Corporation, a wholly-owned Filipino company, was registered primarily as a Health Maintenance Organization (HMO) in November of 1995. What if my illness/condition developed certain complications – will these illnesses have a separate Maximum Benefit Limit? Intellicare’s corporate headquarters is located at the 7th floor, FELIZA Building, Rufino Street, Legaspi Village, Makati City, Phillippines. As the recognized HMO of first choice, Intellicare commits that its activities and objectives will constantly go along with excellent ethical and performance standards, directed by its principles of integrity, fairness, honesty, hard work and enduring sense of humanity. They can send you a medical certificate if you request to. The doctor/dentist will be asked to submit necessary requirements to Intellicare and will be evaluated by the company’s Medical Relations Department (MRD) if they are qualified to be part of Intellicare’s network. If the physician does not agree to the rate, you will be asked to pay the cost of their professional fee first then file for reimbursement based on the Intellicare Relative Value Scale (RVS). You may write a request for affiliation to Intellicare’s Medical Relations Department or coordinate with your HR Representative to facilitate your request. If I resign from my company, can I still use my Intellicare Card? Our customer service professionals are ready to assist you via any of the following points of contact. For urgent concerns, please call our Customer Service at 8789-4000 for immediate response. For urgent matters, you may call Intellicare’s Customer Service at (02) 789-4000 or (02) 902-3400 for immediate assistance. INTELLICARE DELIGHTS The Intellicare Patient Relations Officer (PRO) shall explain and remind you to pay these charges prior to hospital discharge. 19. Please give all pertinent information to the Customer Service Specialist for Intellicare to be able to address your concern/s as quickly as possible. Address: 1515 Hancock Street #203 Quincy, Massachusetts 02169 Email: [email protected] Phone: 1-84-INTELYCARE Business Hours: Monday – Friday, 9:00 – 5:00pm In this case, you may choose one of the following options: Note: Provision on involuntary upgrading of room category may vary according to the plan of the member. Together, We’ll Build a New Future of Nursing. “The modern GEPS project was awarded to the joint venture between Nextix and Nextenders last December 29, 2017. Client service hours are 8:00am-6:00pm EST Monday-Friday. For urgent matters, you may call Intellicare’s Customer Service at (02) 789-4000 or (02) 902-3400 for immediate assistance. Customer Service Hotlines. Posted on April 28, 2020 May 17, 2020 in Customer Service. The In-House Customer Service Department is IntelliCare's way of putting into action their commitment to be thoroughly responsive. email: [email protected] tel: +44 (0)1777 248777 . (adsbygoogle = window.adsbygoogle || []).push({}); Your email address will not be published. What should I do if they are unavailable? 10. Download The Medical City App! Intellicare continually updates its list of affiliated doctors, thus it is advisable for you to check the list of Intellicare-affiliated doctors, their schedule, and their contact details in the PROVIDERS page of the Intellicare website. This policy is in accordance with the guidelines set by the Philippine Neurological Association. Receive delightful promos, discounts and health tips, Anti-Money Laundering/Counter-Terrorism Financing Policy. IntelliCare is the Premier Company to provide Extended Warranty services to smartphone users in Ghana. The same charges may also apply if you are admitted in a hospital that does not provide or does not allow confinement of non-private patients in the room category corresponding to your plan. Whatever your reason may be, … What if I get into a vehicular accident – will Intellicare cover the cost of my medical expenses? You may e-mail Intellicare at [email protected] or make an incident report and submit this to your HR Representative. If you need medical care while your new card is being processed, you may contact Intellicare’s Customer Service for endorsement to the medical facility where the procedure or consultation/treatment will be conducted. Intellicare continually updates its list of affiliated doctors, thus it is advisable for you to check the list of Intellicare-affiliated doctors, their schedule, and their contact details in the PROVIDERS page of the Intellicare website, or you may call our Customer Service Specialists through telephone numbers (02) 789-4000 or (02) 902-3400. As a *Customer Service Representative*. shooting, stabbing, mauling) subject for evaluation. For urgent concerns, please call our Customer Service at 8789-4000 for immediate response. It paid up a capital of P50 million upon registration in the Securities and Exchange Commission, and now experiences strong support from its shareholders. Our IntelyPros get the pay, freedom, and flexibility they deserve – all from one smart and easy-to-use mobile app and platform. Consultation, treatment, and referral for diagnostic procedures and/or confinement coming from a non-affiliated doctor are non-reimbursable. Cloud Analytics & Support Simplify storage administration and maximize the uptime and e˜ciency of your Tegile storage arrays with IntelliCare, a comprehensive customer care program driven by cloud analytics and backed by storage experts. IntelyCare simplifies the staffing and scheduling process to match qualified Nursing Professionals with shifts at post-acute, long-term care, and skilled nursing healthcare facilities. Customer Service For more efficient service, Intellicare has opened its customer service hotline to offer its members and cardholders with 24/7 assistance. What happens if I fail to file? Intellicare’s cardholders have the advantage to go directly to any accredited health care facility and take advantage of the numerous medical services for free, since it is a hospital-based health care provider. Posted on April 28, 2020 May 17, 2020 in Customer Service. You need to submit an Affidavit of Loss to Intellicare and will be charged Php 100 for the replacement of the card. Customer Service Hotlines (02) 8789-4000 | (02) 7902-3400. Due to the front-line nature of this job, customer service specialists’ words and actions play an out sized role in how the public perceives the brand or the company. You should surrender your card prior to resignation as this is a requirement of the clearance process. Can I have my personal doctor/dentist affiliated by Intellicare? intellicare online consultation 2020 / Date 02 Dec 2020. As the country’s preeminent Health Maintenance Organization, Intellicare is committed to lead, improve and pioneer a holistic approach to healthcare management. Catch the latest news, information, and events, like us on facebook, Receive delightful promos, discounts and health tips, follow us on instagram, Watch our stories and infographics on Youtube. The customer care specialists will attend to the customer’s different needs and provide reliable and timely information in each transaction done over the phone (call-based transactions). Today, it has developed to be the fastest growing company in the healthcare industry. access and updating customer information If you wish to review or update patient information about you held by HPD, you may approach any of our Customer Service personnel at the Customer Service counter at any of our branches or you may send an e-mail request to [email protected] . × Our wide range of products have been designed to give you the cleaning power you expect, with less packaging, less waste and, ultimately, less cost. There are also nearly 6,100 competent physicians and specialists who are affiliated to give professional medical services to the cardholders. InteliCare Limited Bottom Woodbeck Farm Retford Nottinghamshire DN22 0PB . × Reimbursement shall be based on the Relative Value Scale (RVS) or pre-agreed rates for laboratory and diagnostic examinations (e.g. Diversey IntelliCare Manual Dispenser Black: Amazon.co.uk: Business, Industry & Science Select Your Cookie Preferences We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so … 13. What should I do if I am asked to pay for medical services which I know are covered? To facilitate this we provide a 24-hour 365 days per year ‘out-of hours’ engineering support rota that ensures a responsive service capable of exceeding contracted response times. You may pay for the cost of professional fees first then file for reimbursement based on Intellicare’s Relative Value Scale (RVS). Customer Healthcare Specialist Date: 2021-02-08 (New) Job Description: Medicare, Intellicare, Maxicare, PhilCare etc,). For urgent concerns, please call our Customer Service at 8789-4000 for immediate response. 6. You may pay for the cost of the procedure first then file for reimbursement later on. View the profiles of professionals named "Jill La" on LinkedIn. You may coordinate with your company’s HR Representative during your confinement period to secure a signed Philhealth Claim Form 1, Philhealth contributions and Member’s Data Record (MDR) as well as a Philhealth Claim Form 2 to be signed by your attending physician prior to hospital discharge. At intellicare, we exist to provide satisfactory customer experience to our clients by ensuring that they take full advantage of their devices at all times. Due to the front-line nature of this job, customer service specialists’ words and actions play an out sized role in how the public perceives the brand or the company. During confinement, if I want to occupy a room category higher than what is stated in my plan, may I do so? 3. 2019 Hospital of the Year and Customer Service Initiative of the Year. Outpatient availment: For outpatient availment, members may call Intellicare’s Customer Service Hotline at (02) 8789-4000 or (02) 7902-3400. Issues related to this IntelyPro's professionalism, such as tardiness or poor customer service. Happy customer here. " Due to socialized pricing in hospitals, the higher the room occupied, the higher the cost of services. Thank you medgate. Moreover, the customer service specialists are also expected to maintain professionalism and positive service image in the face of various scenarios. Tag: customer service specialist intellicare. Our websites are not configured to gather any information from your computer. Data Privacy and Security | Corporate Governance | Privacy Policy | Anti-Money Laundering/Counter-Terrorism Financing Policy. You may pay for the cost of the procedure first then file for reimbursement later on. You may transfer to another accredited hospital if it is a non-emergency case. 4. Data generated is not shared with any other party. For you to enjoy the benefits of your health plan, you must avail of your benefits in an Intellicare-accredited hospital or clinic and have your case managed by an Intellicare-affiliated doctor, except during emergency cases. What if there is no Intellicare-affiliated doctor available in any accredited hospital for the field of specialization I need or I am referred to? 5. You may also call Intellicare’s Customer Service for assistance at (02) 789-4000 or (02) 902-3400. Where Patients are Partners. It foresees to be the forefront of the healthcare industry in the future. We have over 43,500 affiliated doctors and specialists in our nationwide network. More Contact Information. OFFICE & FACTORY 1710 Bonhill Road, Mississauga, Ontario L5T1C8 PHONE 1.800.764.2392 | 905.672.0942 EMAIL [email protected] [email protected] Both Clinical and Professional Issues This IntelyPro had issues in both categories. Find the one that’s best for you. The member’s healthcare benefit is co-terminus with their stay with the company. Intellicare continually updates its list of affiliated doctors, thus it is advisable for you to check the list of Intellicare-affiliated doctors, their schedule, and their contact details in the PROVIDERS page of the Intellicare website, or you may call our Customer Service Specialists through telephone numbers (02) 789-4000 or (02) 902-3400. If you fail to file upon hospital discharge, you will pay the amount corresponding to your Philhealth benefit and apply for reimbursement directly from the Philhealth Office afterwards. Welcome to Intellicare! CT scan, MRI). 440 talking about this. For more information, see our Privacy Policy. 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